Contact – Internet Customer Service (Dovetail Distribution LLC is the Parent Company of Healthy Home Mall)
Toll Free (855) 855-1976
PO Box 305
Rexford MT 59930
Our Online “Safe & Secure” Store – Security Cart Shopping Cart is located here:
To view your cart:
We use USPS, UPS and FedEx depending on time and cost, for those items which meet their size and weight limitations. Call us for priority and express shipping prices.
Free shipping applies to the lower 48 US States only. Call for international shipping charges.
Order processing and shipping transit times are estimated at 5-10 working days. If you have a specific delivery time frame, we should discuss this prior to order placement. Sometimes, through circumstances beyond our control, we do not make any guarantees of a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail or call us with your invoice number and we will respond promptly with the most up-to-date information.
Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck (example: summer home in Michigan snowed in during winter months), we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
When Your Merchandise Arrives
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.
Questions? Call Us or Email
For large orders, please call us or e-mail us with the merchandise information and your complete delivery address so we can quote the exact shipping fees.
Alaska, Hawaii and International Deliveries
Please call us or email for a quote.
If within 30 days upon ordering you are not satisfied with your order, please contact Customer Service using the information from your receipt, for return instructions. No exchanges/returns after 30 days of purchase.
Please examine all products upon receipt. If the package shows signs of damage, do not accept the shipment unless you can determine that the product inside is actually undamaged. Damaged shipments must be reported to Customer Service and the Carrier within 72 hours of receipt. A signature may be required for acceptance of delivery.
Important: Merchandise returned without a Return Merchandise Authorization (RMA) number issued by Customer Service, or shipped back to the wrong location, will not be accepted.
Return Policy Requirements:
1) Please call Customer Service, or email us for an RMA number (valid for 15 days) and a return shipping address. The RMA# is to be placed on the outside package. Enclose a signed copy of this form. Items cannot be shipped back to some outbound distribution warehouses. Any returns sent to those locations will be refused, and you will be subject to additional shipping fees.
2) All returnable items must be in “unused” or “as new saleable” condition in the original box or packaging including the manuals, accessories, warranty information, and filters (if applicable).
3) Once the returned item is verified to be in “unused” or “as new saleable” condition, applicable credit will be issued to the customer’s credit card. Customers should allow 30 days for a refund to appear on their statements.
*** Return Policy ***
Customers requesting returns within 30 days of order date in “As New Saleable Condition” will be issued a refund of the product cost only, and is subject to a 20% restocking fee, which will be deducted from the customer’s refund, subject to the conditions below. Customers are responsible for both outbound and return shipping and handling expenses. If items are not returned in “As New Saleable Condition”, a 25% restocking fee will be deducted from the customer’s refund in addition to any maintenance or repair fees.
Returns received without an authorized RMA or after 30 days or Delivery Refusal will not be accepted. If any item is accidentally accepted, you will be contacted once to make arrangements for return shipping, then the item will be treated as abandoned.
Report incorrectly filled orders immediately to Customer Service. Corrected orders will be shipped promptly. Return shipping will be reimbursed to customer.
If goods are cancelled BEFORE THEY ARE SHIPPED (usually 24-48 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped at the time of cancellation, customers are responsible for both outbound and return shipping and handling expenses. In some cases, a restocking fee may also be applied.
Made to order and custom orders are NEVER returnable.
Expedited shipping at the customer’s request is non-refundable.
I have read and agree to the above return policy:
Sign Name: ___________________________
Print Name: ___________________________ Date:___________